Refund & Cancellation Policy

1. Overview and Quality Guarantee

At Trade Oracle Technologies LLP, we strive to deliver robust, high-performing software engineering, AI pipelines, and architectural roadmaps. Because our services involve dedicated senior engineering time and bespoke code deliverables, the terms below govern refund requests and cancellations.

2. Technical Advisory & Audit Packages

For one-time Technical Advisory and Architecture Audits:

• Before Work Commences: If you cancel your engagement prior to the initial discovery session and prior to codebase access being provisioned, you are eligible for a 100% full refund.
• 14-Day Satisfaction Guarantee: If the delivered architecture audit or execution brief fails to meet the agreed written scope, please notify us within fourteen (14) days of delivery. We will either revise the deliverables to your satisfaction or issue a prorated or full refund upon mutual agreement.

3. Engineering Sprints and Retainers

• Deposit & Booking: Project booking deposits reserve dedicated engineering capacity for an agreed sprint window. Cancellations requested at least 7 days before sprint kickoff receive a full refund.
• Monthly Retainers: Monthly retainer agreements may be canceled at any time prior to the commencement of the subsequent billing cycle. Notice must be provided in writing to contact@toradle.com.
• Completed Milestones: Once a milestone sprint has been completed and code delivered to the client repository, payments corresponding to accepted milestones are non-refundable.

4. How to Request a Refund

To request a refund or cancel an active billing agreement:

1. Send an email to contact@toradle.com with your company name, project title, and Paddle invoice reference number.
2. Alternatively, you can look up your transaction receipt and initiate order inquiries directly through Paddle’s buyer support portal at paddle.net.

Once approved, refunds are credited back to your original payment method (credit card, bank wire, or PayPal) via Paddle within 3–7 business days.

5. Chargebacks

We encourage clients to reach out to our team directly before initiating a formal dispute with your card issuer or banking institution. We prioritize rapid, fair resolution of all billing concerns.

6. Contact Us

If you have any questions regarding invoices or this policy, please reach out to contact@toradle.com.